Our Staff - Departments

Accounts Payable:
Accounts Payable Manager (972-548-0758 x 1017)
Our Accounts Payable Manager is here to help answer any questions about Patient Refunds or Vendor Payments.

Billing Department:
Billing Manager ( 972-548-0758 x 1001)
Our Billing and Insurance experts in our Billing Deparment collectively have over 20 years of medical experience. If you have questions regarding your bill, insurance requirements, or changes in insurance status, they are available to help.

Front Desk:
Scheduling (972-548-0758 x 0)
Our front desk staff is eager to help with our front office operations as well as to help check you out as you leave. They will help schedule or change your appointment and work with your insurance companies to verify your benefits.

Medical Records:
(972-548-0758 x 1013)
Our Medical Records Coordinator can assist you with getting your medical records sent to or from McKinney Pediatrics. If you are requesting your records, please click here and complete the required form. Although we work on releasing medical records daily, please allow 15 working days. There also may be a fee to release the records.

Office Manager:
(972-548-0758 x 1000)
Our Office Manager is here to help in anyway possible. If you have a situation that needs immediate attention or have questions, please contact the Office Manger directly.

Referral Department:
Referral Coordinator (972-548-0758 x 1009)
Our Referral expert works daily with the physicians to whom we refer our patients. If you have questions about a referral requested by your physician or nurse practitioner the referral department will be able to answer your questions. Each insurance company has different requirements to process a referral: please understand that some referrals take longer to process than others.

Please remember when leaving a message to leave the following information

• Last and first name of child
• Date of birth
• Name of doctor you are planning to see
• Date of the appointment
• Reason for your call

Telephone/Triage:
(972-548-0758 x 1007)
A nurse is available by phone during normal hours of operation to answer any questions you may have. The nurse will help provide an assessment as to how quickly your child should be seen in the office or if something can be done to make your child more comfortable. Our nurses use standard protocols to help with their assessments. Only during an in-office visit with a physician or a nurse practitioner can we make a diagnosis.

If you are calling our nurse to help you with a medical concern, please note that calls received by 4:00 p.m. will be returned that same day. If a call is received after 4:00 p.m. they will possibly be answered that evening or during the next business day. Remember, if your situation is an emergency, call 911 immediately.